Shipping & Delivery Policy for Getzyl 

Effective Date: 1 June 2026

At Getzyl, we aim to provide fast, reliable, and convenient food delivery services. This Shipping & Delivery Policy explains how deliveries are handled when you place an order through our platform.

By using Getzyl, you agree to the terms outlined below.

1. Delivery Service

Getzyl facilitates the delivery of food and beverages ordered from participating restaurants and cafés through our delivery network and partners.

Delivery availability may vary depending on your location, restaurant operating hours, and service coverage areas.

2. Delivery Areas

Delivery services are available only in locations where Getzyl operates.

Certain restaurants or cafés may have limited delivery zones, and delivery availability will be shown during the ordering process.

3. Delivery Time

Estimated delivery times are displayed at the time of ordering and are provided for reference only.

Actual delivery times may vary due to:

• Restaurant preparation time
• Traffic conditions
• Weather conditions
• Peak order periods
• Public holidays
• Unexpected operational issues

While we strive to deliver orders promptly, delivery times cannot be guaranteed.

4. Delivery Charges

Delivery fees may vary based on factors including:

• Delivery distance
• Restaurant location
• Order value
• Promotional offers
• Service area

Applicable delivery charges will be displayed before order confirmation.

5. Order Tracking

Where available, customers may receive order status updates and delivery notifications through the Getzyl app.

Tracking features may vary depending on location and delivery partner availability.

6. Customer Responsibilities

To ensure successful delivery, customers must:

• Provide accurate delivery details
• Provide a valid contact number
• Be available to receive the order
• Respond to reasonable contact attempts from delivery personnel

Getzyl is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

7. Failed Deliveries

An order may be considered undeliverable if:

• The delivery address is incorrect or incomplete
• The customer cannot be contacted
• The customer is unavailable to receive the order
• Access to the delivery location is restricted

Refund eligibility for undeliverable orders will be reviewed on a case-by-case basis.

8. Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Traffic congestion
• High order volumes
• Restaurant preparation delays
• Technical issues
• Government restrictions or emergencies

Getzyl shall not be liable for delays arising from such circumstances.

9. Order Inspection

Customers are encouraged to inspect their order upon delivery.

Any issues relating to missing items, incorrect orders, damaged packaging, or food quality should be reported to Getzyl Support as soon as possible.

10. Changes to This Policy

Getzyl may update this Shipping & Delivery Policy from time to time. Any changes will become effective when published within the app or on official platforms.

11. Contact Us

For questions regarding shipping and delivery, please contact:

Getzyl Support
Email: getzylin@gmail.com