Refund Policy for Getzyl 

Effective Date: 1 June 2026

At Getzyl, we strive to provide a smooth and reliable food ordering experience. This Refund Policy explains the circumstances under which refunds may be issued for orders placed through our platform.

By placing an order through Getzyl, you agree to the terms outlined below.

1. General Policy

Due to the nature of food products, orders cannot usually be canceled or refunded once the restaurant has started preparing the order.

However, refunds may be considered in certain situations described in this policy.

2. Eligible Refund Situations

You may be eligible for a full or partial refund if:

Order Not Delivered

• Your order was not delivered.
• The order was marked as delivered but was not received.

Incorrect Order

• You received items different from what you ordered.

Missing Items

• One or more items from your order were missing.

Damaged or Unusable Food

• Food arrived significantly damaged, spilled, or in a condition that makes it unsuitable for consumption.

Failed or Duplicate Payment

• Payment was deducted but the order was not successfully placed.
• You were charged multiple times for the same order.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Change of mind after the order has been confirmed.
• Minor variations in food appearance, packaging, or presentation.
• Delays caused by traffic, weather, or other circumstances beyond reasonable control.
• Incorrect delivery information provided by the customer.
• Failure to answer calls or messages from the delivery partner during delivery.
• Food preferences not communicated during ordering.

4. Refund Request Process

To request a refund, please contact our support team as soon as possible after receiving your order.

Please provide:

• Order number
• Description of the issue
• Relevant photos (if applicable)
• Contact details

Refund requests may be reviewed and verified before approval.

5. Refund Method

Approved refunds will be processed through the original payment method whenever possible.

For cash payments or situations where the original payment method is unavailable, refunds may be issued through an alternative method determined by Getzyl.

6. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

Actual processing times may vary depending on your bank, payment provider, or financial institution.

7. Right to Review Claims

Getzyl reserves the right to investigate refund requests and may deny claims that:

• Appear fraudulent or abusive
• Lack sufficient supporting information
• Violate our Terms and Conditions

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will become effective when posted within the app or on our official platforms.

9. Contact Us

For refund requests or questions regarding this policy, please contact:

Getzyl Support
Email: getzylin@gmail.com