Effective Date: 1 June 2026
At Getzyl, we understand that plans can change. This Cancellation Policy explains when and how orders may be canceled when using our platform.
By placing an order through Getzyl, you agree to the terms of this Cancellation Policy.
You may cancel your order without any charge before the restaurant confirms and begins preparing your order.
Once a restaurant has accepted the order and started preparation, cancellation may not be possible.
Since food items are prepared specifically for each order, requests for cancellation after preparation has begun may be rejected.
A restaurant may cancel an order in certain circumstances, including:
If a restaurant cancels a prepaid order, any eligible refund will be processed according to our Refund Policy.
Orders may be canceled if delivery cannot be completed due to:
Refund eligibility in such cases will be reviewed individually.
Getzyl reserves the right to cancel an order if:
If a prepaid order is canceled by Getzyl, any eligible refund will be processed according to our Refund Policy.
Refunds for eligible canceled orders will be processed using the original payment method whenever possible.
Processing times may vary depending on payment providers and financial institutions.
For more information, please refer to our Refund Policy.
Getzyl may modify this Cancellation Policy at any time. Updated versions will be posted within the app or on official platforms and become effective immediately upon publication.
If you have any questions regarding this Cancellation Policy, please contact:
Getzyl Support
Email: getzylin@gmail.com
